FAQs

We work hard to process all orders in 1-3 days. If certain items are out of stock or waiting to be restocked this process can be delayed. Orders are shipped M-F every week with the exception of U.S. Federal holidays.

Every order processed includes a tracking number for your convenience. Each order is delivered by one of two carriers. We determine the carrier that will deliver your order the most efficiently. Depending on the carrier used most packages arrive between 1 and 6 days. Please review the order receipt to track your package every step of the journey.

USPS First Class Mail - domestic package under 1lb (1-3 business days for delivery + order processing time)

UPS Ground - domestic package over 1lb (3-5 business days for delivery + order processing time)

UPS 3-Day (3 business days for delivery + order processing time)

2nd Day Air (2 business days for delivery + order processing time)

Next-Day Air (1 business days for delivery + order processing time)

 YES! All orders that exceed $99 before taxes are delivered free through UPS Ground Shipping.

Unfortunately, at this time we cannot deliver to PO/APO boxes.

Unfortunately, at this time we cannot ship outside the U.S.

Orders placed before 10 a.m. PST are typically processed that day and ship within 1-2 days after.

Uh oh! Let’s see what we can do to help.

Call us and speak to one of our representatives, our phone number is: 1 (626) 223-6363

Or

Email our support team to resolve the issue

If you have received a broken or damaged product feel free to call us to describe your claim. We may be able to replace the item.

Call us to speak to one of our friendly representatives, our phone number is: 1 (626) 223-6463 or email our team

OH NO! Keep all receipts of the purchase and we should be able to correct this shipping error. Beauty HQ works diligently to provide the best service and care. Together we can fix the problem quickly.

Please give us a call, our phone number is 1(626) 223-6463 or email us

For the benefit of your health and safety Beauty Headquarters does not accept returns, refunds or exchanges. If you have received an order you are dissatisfied with please consult our customer service team.

If you suspect an item you purchased is defective, please submit an RMA by emailing us.

 

You must submit a form within the 7-day period in which the order was received. Please provide specific information and photographs along with the packing slip.